Terms and conditions
(the small print)
Outlined below are my Terms and Conditions.
When you make your deposit payment and agree for work to commence you are accepting these terms.
QUOTES, DEPOSITS AND INVOICES
An initial quote is given at the start of every project. This quote will be adjusted depending on the project. You will always be informed of any changes in price via an updated quote. No work will begin until your quote has been approved.
Minimum order fee for stationery design: £200.
Work added to an order after completion will be considered a new job and is again subject to the minimum order amount.
A non-refundable 50% deposit must be paid before any work commences on any project. The remaining 50% is due after final sign off, before the goods are delivered (print or digital). If the scope of the order changes after the deposit has been paid, then the balance due will be adjusted accordingly. However, in the event that the scope of the project is reduced below the level of the original deposit, no refund will be made.
By paying the deposit you are accepting the Terms and Conditions stated on this page. If the client cancels an order after the initial deposit has been accepted, the deposit is non-refundable.
An invoice will be emailed to you with details on how to pay. PayPal and bank transfers are preferable, as well as other payment methods.
Ivy Inks Studio do not accept cheques. All payments must be paid within 15 days of invoicing.
At each stage of the design process you will be sent PDF proofs for your project. These proofs are there for you to check wording, layout, spelling and grammar. It is your responsibility to correct any errors on these proofs, ensuring the wording is exactly as you'd like it to appear on the final designs. No items will be sent to print until I have had written sign off via email from you. Ivy Inks Studio cannot be held responsible for any errors made once these proofs have been signed off. If errors are discovered after proof approval you will be charged for the time to rework and reprint.
If you decide to cancel your order Ivy Inks Studio will not refund your deposit or final cost if your project has been completed or sent to print after sign off.
If additional work has been carried out since the deposit payment, additional money will be owed to cover the work completed.
If you require your design in less than 8 weeks there is a 50% additional charge. Expedited shipping rates may also apply for printed materials.
Jobs completed on-site are subject to additional charges.
Ivy Inks Studio does not accept any responsibility for spelling mistakes or wrong information that you have provided. Please ensure the information you have provided is correct before sending it. If a rewrite is needed then this will be charged on your final invoice.
ADDRESSES + NAMES FOR STATIONERY DESIGN
Guest names and addresses should be submitted exactly as they should appear in calligraphy, including spelling and punctuation. The document must be typed and numbered and submitted in an editable format. Please note: no handwritten notes will be accepted.
Any changes or additions should be supplied in a separate document, and will incur an additional cost per item.
PROVIDING YOUR OWN MATERIALS
You are more than welcome to provide your own materials to write on, but I ask you to include 20% extra to account for mistakes and spillages.
Ink can misbehave at the best of times! All materials must be shipped at the client's expense, prior to the date of the order. Papers with porous, metallic and gloss surfaces can be a problem for calligraphy. Please let me know the envelope surface type before placing your order.
Use of metallic or specialist ink may incur an additional fee.
Ivy Inks Studio holds copyright for all designs and you, or any third party, can not copy or reproduce any of my designs from the PDF proofs sent to you.
Couriers used for deliveries include Royal Mail and DPD. If a tracking number is required this will be included in your shipping email.
It is your responsibility to ensure you are in to sign for or collect the parcel when it is delivered to you.